Last Updated on 2020-12-25
KB00002: Install / venv rebuild fails on Ubuntu 18.04 LTS
EVA ICS versions: 3.3.0 and above
Problem
The installation process or venv rebuild fails with the error:
Error
Requested cairocffi from https://files.pythonhosted.org/packages/84/ca/…….. (from cairosvg==2.1.1->-r /tmp/eva-venv.KrjvXu (line 3)) has different version in metadata: ‘file-.cairocffi-VERSION’
Solution
Ubuntu 18.04 has the Python package setuptools outdated. Consider upgrading either the system one:
apt install -y python3-pip
pip3 install -U setuptools
or the package in EVA ICS venv:
/opt/eva/python3/bin/pip install -U setuptools
If the error was happened during the installation, remove /opt/eva directory and start the installation process from scratch.
tags: installation, python, setup, ubuntu, ubuntu_18.04, venvNeed more help? Try community support or contact EVA ICS service team.